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Booking Terms and Conditions

Updated on 5/18/24

These Booking Conditions, together with our Privacy Policy and where your tour is booked via our website, together with any other written information we brought to your attention, form the basis of your contract with Egypt Ever After Tours in the United States (“we,” “us,” “our”). In these Booking Conditions, references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:

  1. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;

  2. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their details to us, including, where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

  3. he/she is over 18 years of age and, when placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;

  4. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking 

  5. he/she has read and reviewed in full the Trip Itinerary, and Invoice/s before securing a reservation with payment and is satisfied that the information contained therein;

  6. is suitable for all traveling party members concerning fitness and any medical needs. 

  7. They accept the accommodation choices, sites to be visited, transportation, etc.) for all members of the booking traveling party.

1. Jurisdiction and Supplier Conditions

These Booking Conditions and any agreement they apply are governed in all respects by United States law. We agree that the Courts of the United States of America will deal with any dispute, claim, or other matter arising between us out of or in connection with your contract or booking.

All tour participants are expected to obey the laws and regulations of the countries visited. Failure to do so may relieve us of all obligations we may otherwise have to you.

Many of the services that make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions, which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.

The specific itinerary, inclusions, and additional information related to a holiday are detailed in the tour Trip Notes. The trip notes are the singular document that accounts for what will be provided on the holiday. Suppose you participate in an activity not specifically detailed as included (or where you sign a waiver to negate an inclusion, i.e., for boating trips in Hurghada, or Paragliding over the Pyramids of Giza in Egypt, or other) in the tour/ holiday operated by us. In that case, you (i) accept all responsibility for taking part in such an activity and (ii) accept that no further services will be provided by us, except inclusion waiver activities.

2. Acknowledgement of Risk and Behavior

Our tours, operated or supplied by us, have been designed to expose participants to the true nature of the environment visited and involve an element of potential risk and exposure to potential hazards over and above those associated with standard package holidays.

Our holidays are adventurous by nature and require some level of active participation. You accept that the holiday may include travel to remote areas within developing countries, where events are less predictable than is usually the case in, for example, Western Europe or North America. Many places visited have different quality of emergency health and safety services you may be used to. This unpredictability means the itineraries should be seen as statements of intent rather than contractual obligations. Various factors, including weather, transport difficulties, and political instability, might require changes in any itinerary. Only rarely will such changes be significant, and every reasonable effort will be made to minimize the effects of the enforced changes.

You agree to accept the authority and decisions of our employees, tour leaders, and agents while on tour with us. Our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or the opinion of any hotel manager or any other person in authority, your behavior or that of any member of your party is causing or is likely to cause damage, distress, danger, or annoyance to any other customers or any third party, we reserve the right to terminate your booking with us immediately. In the event of such termination, our liability to you and/or your party will cease, and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made, and we will not pay any expenses or costs incurred due to termination under these circumstances. You and/or your party may also be required to pay for loss and/or damage caused by your actions, and we will hold you and each member of your party jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us due to your actions, together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with us.

All bookings are accepted because you appreciate such risks and hazards and undertake all tours of your own volition. No liability can be accepted for the results of changes or delays, irrespective of how they are caused.

Local laws relating to wearing seatbelts may be nonexistent or not enforced in some countries, and therefore, local people primarily choose to avoid wearing them. For this reason, local service providers may or may not have seatbelts in vehicles or be hidden between seats or underneath protective seat covers. Customers acknowledge that seatbelts may not be available and, therefore, travel at their own risk. When seatbelts are available, customers are expected to use them and remain seated while the vehicle moves.

Travel insurers may not cover specific activities within their standard insurance policies. It is your responsibility to check your insurer policy inclusions, and you accept full responsibility for obtaining fully comprehensive travel insurance for all activities outlined in our documentation or for any service you may arrange locally while on holiday with us.

It is your responsibility to acquaint yourself with all relevant travel information, including applicable health risks and the nature of your itinerary. You acknowledge that your decision to travel is made in light of this information, and you accept that you are aware of the personal risks attendant upon such travel. To the fullest extent permitted by law, we accept no liability for these additional risks.

3. Accuracy and Pricing

We ensure that all the information and prices on our website and in any advertising material we publish are accurate. However, changes and errors occasionally occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other information about the arrangements you wish to book before booking.

We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours.

 

4. Booking and Paying for your Arrangements

A booking is secured with us when you make full payment for your reservation. We reserve the right to impose surcharges due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. Day Tours require full payment at the time of booking unless booked alongside a multi-day tour and are not eligible for refunds unless otherwise specified.

We reserve the right to return your payment and decline to issue a booking confirmation at our discretion. A binding contract will exist between you and us as soon as we have received payment and issued you a booking confirmation in writing, which will confirm your booking details and be sent to you or your travel agent.

Only book flights once you have received a personalized confirmation email from our reservations team. We endeavor to display accurate availability on our website, though on rare occasions, online bookings are made concurrently with others, and our website can not reflect this information.

The balance of the cost of your arrangements (including any applicable surcharge) is due at least 60 days prior to scheduled departure (unless otherwise specified prior to payment). If, after we have given notice of a missed balance payment, we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you, in which case the cancellation charges below will become payable.

For many of our tours, sightseeing entrance fees, group tip kitty, and local payments are obligatory and payable upon commencement of your tour. All prices listed are per person, and details of these costs are noted in the Excluded Section of our tour itinerary/trip notes.

Monies paid to an agent acting on our behalf for tours operated by us are held by the agent on our behalf.

Online bookings: Online bookings are only confirmed once a member of our reservation team sends an e-mail detailing a confirmed booking.

5. Age, Fitness, and Medical Conditions

We want to ensure that you and everyone in your booking party enjoy their holiday to the fullest. It is in the interests of all group members that everyone can fully participate in the tour activities. We ask that you carefully consider whether you are physically and mentally able to complete the itinerary you have chosen, recognizing that on many trips, you will be required to carry your own bags, make use of public transport, walk at a moderate pace, and be able to look after yourself without your guide's supervision - both in scheduled free time and during included activities and meals.

Some tours are operated by our trusted local partners, each with its own participant stipulations. If these differ from the below, you will be notified when booking.

  • Persons with pre-existing medical conditions:
    Any person who requires regular care by a doctor or has medical or other circumstances we should be aware of. If you need to provide us with additional details, please attach additional pages. Once we have received your completed form, we may request further information or confirmation from your doctor that you meet the requirements for the tour/ holiday.

  • Persons traveling to Sub Sahara Africa aged 65 or over by the tour start date:
    Once we have received your completed form, we may request further information or confirmation from your doctor that you are meeting the requirements for the tour/ holiday.

  • Persons aged 70 or over by the tour start date:
    Once we have received your completed form, we may request further information or confirmation from your doctor that you meet the requirements for the tour/ holiday.

  • Persons aged 75 or over by the tour start date:
    It is a requirement that a signed doctor's letter be provided with your completed form - to confirm that you can undertake your chosen tour.

We may need to discuss the itinerary and your fitness and health with you prior to traveling or require you to produce a doctor’s certificate certifying that you are fit to participate. However, you are also responsible for assessing whether a Tour or tailored arrangement is suitable for you. We will not and do not provide medical advice. You are responsible for evaluating the risks and requirements of each aspect of the itinerary based on your unique circumstances, limitations, fitness level, and medical requirements.

If joining a group tour is impractical, we can provide the holiday privately (with associated costs). Many travelers have enjoyed our group tours by traveling with a friend or companion who can assist with their specific needs.

Acting reasonably, if we cannot adequately accommodate the needs of the person(s) concerned, we will refund all monies paid to us. If, in the opinion of our team, the health or conduct of a traveler before or after the departure appears likely to endanger the safe, comfortable, or happy progress of the tour, the traveler may be excluded from all or part of the tour, in which case all monies paid will be forfeited. We will not be liable to pay any compensation whatsoever to that traveler. To ensure this is never necessary, please understand the fitness and ability required to complete the tour you are booking. You must let us know if you have any concerns related to this subject. If you have any medical condition or disability that may affect your trip arrangements in any way, you must provide us with full details at the time of booking.

Where we accept your booking, you must arrange to provide any medication or other treatment required during the holiday. Some countries impose restrictions on certain types of drugs and may also limit the amount of drugs that may be brought through customs, so we recommend that you check this before travel.

If your chosen holiday includes a cruise, sailing by Felucca, or another excursion or transfer by boat of any sort, you must make it known when booking if you or any member of your party cannot swim. This will not prevent that person from participating in the tour but will enable us to take additional precautions for that person’s safety at times that may be appropriate. Where the tour includes an overnight stay onboard a felucca, clients who cannot swim can still undertake this tour, though they will need to book the Nile cruise upgrade for this particular leg of the journey.

6. Passport, Visa and Immigration Formalities

You are responsible for checking and fulfilling the passport, visa, health, and immigration requirements applicable to your itinerary. We can only provide general information about this as it will differ from traveler to traveler. You must check requirements for your specific circumstances with the relevant Embassies and/or Consulates and your doctor as applicable. Requirements do change; please ensure your information is up to date.

You are responsible for being aware of Foreign Office advice regarding the safety of the countries and areas in which you will be traveling and making your decisions accordingly. Advice from a Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Most countries now require passports to be valid for at least six months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Some countries may also ask you to see a copy of your complete itinerary, flight tickets, and travel insurance upon entry. Additionally, proof of sufficient funds for the entire journey can be requested. Special conditions apply for travel to the USA; all passengers must have individual machine-readable passports.

You will be solely responsible for any cost, loss, or damage you incur due to a failure to obtain all necessary passports, visas, and/or vaccinations. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with your passport, visa, immigration requirements, or health formalities (including vaccinations). You agree to reimburse us concerning any fines or other losses that we incur due to your failure to comply with any passport, visa, immigration requirements, or health formalities.

In some countries, departure taxes for flights, visas, and hotels must be paid locally and payable to the Government of the country departed. We do not offer a refund for these taxes, which will not be listed on any documentation we received.

Some Governments are introducing new requirements for air carriers to provide personal information about all travelers on their aircraft to the Authorities. The data will be collected at the airport when you check-in or after you make your booking. Where we collect this data, we will treat it in accordance with our privacy policy.

7. Insurance

As a condition of your contract with us, you must take out adequate and suitable travel insurance to participate in a tour we organize. You are wholly responsible for arranging your insurance. We reserve the right to request a copy of your insurance policy and/or a receipt showing payment of the premium. However, we will not check this policy for suitability, and it will remain your responsibility at all times to ensure that you’re adequately insured.

You should ensure no exclusion clauses limit protection for the activities you will be undertaking during your tour. You should also ensure that your insurance policy will cover you for any independent arrangements, excursions, or other activities that you may book to take part in during your holiday and that do not form part of your booking or contract with us. You should satisfy yourself that any travel insurance arranged is what you require and should arrange supplementary insurance if needed. It will remain your responsibility to ensure that you’re adequately insured before and during your holiday. We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to insure yourself against any possible risk and, in particular, to ensure that you have sufficient insurance concerning dependent relatives and force majeure events. You are required to carry proof of insurance with you. A suitable insurance policy should also provide adequate cover for medical expenses arising from illness or accident before or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. You must be satisfied that your insurance fully covers all your requirements, including pre-existing medical conditions.

We reserve the right to cancel the booking, without any liability for refunds, of any customer who cannot satisfy us that they have purchased suitable travel insurance in accordance with this clause. 

8. If You Change or Cancel Your Package Booking

Any changes to a confirmed Package Booking (for example, hotel and passenger names but NOT departure dates) must be requested in writing by the person signing the booking form. In making a change, any increase in tour price and/or applicable fees at the time of rebooking will be passed to the traveler, who will incur an administration fee of $50 per change.

All amendment charges are nonrefundable in any circumstances. While every reasonable effort will be made to accommodate changes and additional requests, we cannot guarantee that we will meet your requested change. If we cannot assist you and you do not wish to proceed with the original booking, we will treat this as your cancellation. A cancellation fee may be payable in accordance with our standard cancellation policy.

If you or any member of your party is prevented from traveling on their Package holiday, that person may transfer their place to someone else, subject to the following conditions:

  1. you introduce that person and satisfy all the conditions applicable to the holiday;

  2. you pay any outstanding balance payment, as you and the transferee remain jointly and severally liable for payment of all sums 

  3. The transferee agrees to these booking conditions and all other contract terms with us.

Standard cancellation charges will apply to cover our estimated costs if you cannot find a replacement. Otherwise, no refunds will be given for passengers not traveling or unused services.

Please Note:

We do not provide the option to deviate from the arrangements that form part of a group tour except where free time is listed. If you make independent travel arrangements during a group tour, the remainder of your tour and any other services forming part of your booking with us can be forfeited. Our liability to you and/or your party will cease at this point, with no recourse for refund or compensation.

Specific arrangements (such as flight and/or train tickets) may not be amended or transferred after they have been confirmed, and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

9. Cancellations, Fees, and Refunds

A cancellation notice will only take effect from the date we receive this request in writing. Since we incur costs in canceling your arrangements, cancellation charges will be applied as shown below, calculated from the day we receive written notice. However, in addition to the below charges, flight, bus, and train tickets may be non-refundable.

Cancellation fee per person

 

60 - 90 days - Deposit + Processing Fee $50

31 - 59 days - 50% of total holiday cost or deposit - whichever is greater + Processing Fee $50

30 days or less - 100% of the total holiday cost

Refunds

Refunds are processed within ten business days in the same form of payment received minus processing fees and/or credit card fees.

 

 

Please Note: Add-on excursions require full payment at the time of booking unless booked alongside a multi-day tour and are not eligible for refunds unless otherwise specified.

Please Note: Should one or more party members cancel, the per-person holiday price of those still traveling may increase, and you will be liable to pay this increase.

10. Delays, Missed Arrangements and Curtailment

Suppose you or any party member misses your flight or another transport arrangement. If it is canceled or you are subject to a delay of over 3 hours for any reason, you must contact us, the airline, and your insurer or other transport supplier immediately.

A delay or cancellation of your flight does not automatically entitle you to cancel any other arrangements, even when those arrangements have been made in conjunction with your flight.

Suppose you cut short your holiday and have no reasonable cause for complaint about the standard of the travel services provided. In that case, we will not offer you a refund for the part of your tour not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment. It is your responsibility to contact your insurer at this time for their instruction and to obtain any receipts locally that are required for your claim.

11. If We Change or Cancel your Package Booking

We aim to operate all tours as advertised, but as we plan the tours many months in advance, we may need to make changes or cancel your booking and reserve the right to do so at any time.

We will not cancel your travel arrangements less than 60 days before your departure date except for reasons of force majeure, low numbers, or failure by you to pay the final balance by the applicable due date. We may cancel your tour after this date if, e.g., the minimum number of clients required for a particular travel arrangement has yet to be reached.

If we have to make a significant change or cancel, we will tell you as soon as possible, and at least one of the following options will be made available to you:

  1. accepting the changed arrangements 

  2. having a refund of all monies paid (less any unrecoverable costs if the cancellation is due to external events outside our reasonable control) 

  3. accepting an offer of alternative travel arrangements of a comparable higher standard from us, if available (at no extra cost)

  4. accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original and alternative arrangements

*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

  1. where we make an insignificant change

  2. where we make a significant change or cancel your arrangements more than 42 days before departure

  3. where you accept an offer of alternative travel arrangements

  4. where we have to cancel your arrangements as a result of your failure to make full payment on time

  5. where we are forced to cancel or change your arrangements due to Force Majeure

In the event of unavoidable and extraordinary circumstances resulting in a change to your stay (or where we become unable to provide a significant portion of the booked arrangements after your journey has commenced), alternative arrangements can occasionally be made by re-purposing the monies paid to us (less any cancellation or change fees which have already been applied). Where substitute arrangements are of a lower standard, an appropriate refund will be granted.

In the event of unforeseen circumstances or extensions to your stay, we can offer direct assistance until the date of completion of your original travel arrangements made with us. Any additional expenses incurred during this time or relief required after this time must be addressed with your travel insurance provider.

For this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health (such as the outbreak of severe disease at the travel destination), or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely back to your departure point. Decisive action will be taken by us in such cases when travel advice is changed or updated by the U.S. Department of State Travel Advisory.

12. Force Majeure

Except where otherwise expressly stated in these Booking Conditions, we are not obliged to provide a full refund (partial refunds may be given after deducting unrecoverable costs such as deposits, flight tickets, train tickets, park fees, wildlife permits, visa letters, and others) or pay you compensation if our contractual obligations to you are affected by “Force Majeure.” For these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of severe disease, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labor strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) control. Check with your travel insurance provider, as you can reclaim these costs.

13. Assistance and Complaints

We make every effort to ensure that your tour arrangements run smoothly. If you have any problems during your holiday, please immediately inform your tour guide/leader/hotel manager.

If you encounter any difficulties while on holiday, we will offer you prompt assistance as appropriate. In particular, we will provide you with proper information on health services, local authorities, consular assistance, distance communications, and alternative travel arrangements.

Where you require assistance, not owing to any failure by us, our employees, or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline, or other transport supplier may pay for or provide refreshments and/or appropriate accommodation, and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees, or charges you incur in the above circumstances if you fail to obtain our prior authorization before making your travel arrangements.

Furthermore, we reserve the right to charge you a fee for our assistance if the difficulty is caused intentionally by you or a member of your party or otherwise through your or your party’s negligence.

Failure to inform your guide or local team at the time or follow the procedure above will affect your rights under this contract.

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